Customer Service, Shipping and Returns | FAQ's | Washing Instructions | Size Chart | How to Wear

Customer Service, Shipping and Returns

At Lungi, we pride ourselves in offering all our customers excellent customer service. However we regret we cannot guarantee next day delivery for 1st class packet post. Therefore, please allow up to 5 working days for delivery.
All orders are dispatched using Standard Royal Mail First Class post.
We only dispatch orders to the following destinations:

Europe
USA
Canada
Australia
New Zealand
Japan
Hong Kong

Shipping costs are as follows:

Band A Standard First Class to UK, CI, IOM, BFPO: 4-6 Working Days - £2.50
Band B Europe: 5-7 Working Days - £3.95
Band C Hong Kong, Canada, USA, Japan, Australia, New Zealand 5-7 Working Days - £5.35

The above prices are for single items, if you have more than one item in your shopping basket the postage is adjusted according to weight.

Custom and other charges

Orders going to international destinations are subject to import duties, taxes and custom processing fees and are the responsibility of the customer. An invoice will be included with your parcel.

Undelivered items

Please note that we are unable to resolve any undelivered items until the standard number of delivery working days has passed.
We have introduced this standard shopping charge of £2.50 to cover the costs of improving our service. We want to ensure that all items are dispatched as quickly as possible and that all customer enquiries are answered in a fast and efficient manner. This charge is considerably cheaper than most other online retailers.
Returns by Post
You can return your product for a full no questions asked refund by post provided it is received by us within 28 days of purchase and as long as the goods are unwashed and unworn.
It helps us to process your returns more efficiently if you complete the returns form included in your parcel as thoroughly as possible.
Exchanges
If the goods for your exchange are in stock, they will be dispatched within 10 working days. If the goods you require are out of stock we will send them to you once they become available again. If this item is not in stock or there will be a slight delay on its arrival we will usually notify you as soon as possible.
Please allow 10 working days for your request to be processed!
For security reasons we regret to inform you that we cannot accept returns other than through the postal service.
For security reasons we regret to inform you that we cannot accept returns other than through the postal service.
Refunds
Please be aware that refunds may take up to 10 working days to complete. Once you have been refunded you will receive an email from us confirming your refund has been processed. Once your refund has been actioned it may take a few days to reach your account. Please be aware that any time delay could be down to your bank.
We aim to process your refund as quickly as possible. We can only refund your purchase back onto the card that you used for the original purchase. If you no longer have this payment card please call us so we can help process your refund using other means of payment.
For an exchange or refund please return items to:
Lungi
35 Oakthorpe Rd
Oxford OX2 7BD, United Kingdom

Please note:

The returning item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot provide refunds or exchanges on products that are lost in the post when being returned back to us.
The cost of returning the item to us is your responsibility.
The parcel can take up to 7 working days to be returned to us, unless sent via special delivery.

Customer Service, Shipping and Returns | FAQ's | Washing Instructions | Size Chart | How to Wear

FAQ

What is a lungi?
A lungi is a garment worn by men in South India to work, in the office and at home.
Can I stock Lungi in my retail outlet?
Yes. Just get in touch
What secure payment service do you use?
The Barclaycard Merchant Services system accepts all major credit and debit cards except American Express. You are routed to a secure environment managed by Barclaycard.
If I order on-line, can I return my stuff?
Yes, as long as you return it to us within 28 days by post to Lungi Customer Services, we will happily give you an exchange or refund. If you are going to send it back to us, make sure you send it registered post, as we can't be responsible for anything that goes missing. Also, the goods must be unwashed and unworn, complete with original proof of purchase.
How long does it take to get my goods?
If you order before 2.00pm UK time, we will try to despatch the goods to you the same day via Royal Mail. This is not always possible during busy periods, but we do our best. This means that majority of stuff, when it is in stock, will arrive within a couple of working days. Goods ordered from 3.00pm on a Friday through to Monday will not be despatched until Monday. If you order something that is not in stock but some more are due in to us, we will let you know this, and place your order on back order.
Do I have to pay for returns?
Yes ,afraid so, sorry.
If I am on the Lungi mailing list, will you pass my details on to other companies?
No
Do I have to pay for returns?
Yes ,afraid so, sorry.
Do the prices online include VAT?>
We do not currently charge VAT. Outside the UK and within the EU this may be added to your import duty.
Is it safe to order online?
Yes, our site is encrypted using the latest encryption software so your credit card details are safe with us.